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Choose what your question is about so we can show related answers and the best way to reach us. Our team helps with booking, fees and using the platform, not clinical advice.

Getting a cardEligibility, qualifying conditions and what to have ready.
Booking and visitsBooking, joining your video visit and changing a time.
Fees and refundsPrices, payments and the refund guarantee.
Registry and renewalActivation emails, signing in and renewing.
Privacy and your informationHow information is handled and privacy requests.

The Help Center is not an emergency service.

If you are in immediate danger in the United States, call 911. For mental health crisis support, call or text 988.